職位空缺

• Responsible for front desk and concierge duties
• Handle all arrival and departure records, bookings and registration
• Assist in handling incoming phone calls and queries for visitors and guests

• Diploma or above in hospitality management or related disciplines
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command in both spoken and written English and Chinese. Putonghua and other language would be an asset

• Administration support to kitchens
• Assist kitchens in maintaining smooth operations

• Good command of both spoken and written English, Cantonese and Mandarin
• Independent, proactive, detail minded, well-organized and manage assigned tasks on time
• Good communication and interpersonal skills
• Proficiency in MS Office - Word, Excel, PowerPoint
• Work experience in food & beverage is preferred

• Responsible for the logistics of events, weddings, and club events
• Work closely with all relevant departments to ensure the functions run smoothly

• At least 2 years of related experience in Banquet service in the Hotel/ Club industry
• Self-motivated, responsible and willing to take up flexible work schedules
• Excellent customer service skills
• Good interpersonal skills and a good team player

• At all times strive to represent The Fullerton Ocean Park Hotel Hong Kong and Hong Kong Gold Coast Hotel in a professional, courteous, efficient manner
• Responsible for achieving rooms’ revenues as well as the targets set by the Cluster DOS within the year (generation of leads, prospecting, converting, team goals establishment, employee satisfaction survey results, etc.)
• Assist in identifying market needs and trends in Corporate and MICE, defining the target markets, review direct competition and ensure complete awareness by all sales team of competitor’s activities, strategies and promotion
• Implement an effective sales plan and promotional activities for the department; to organize an effective selling approach to be used by members of the sales team; to conduct sales calls and to develop and maintain new potential, productive accounts in local and overseas market
• Achieve KPI’s for managed account portfolio and market segments (defined with Cluster DOS and in view of market/hotel needs)
• Monitor competitor set activities and intelligence sources to identify sources of business and prospect new leads/accounts to exceed fair market share performance

• Bachelor’s degree or above
• Minimum 6 years of experience in international hotel experience in Sales & Marketing department
• Strong interpersonal and communication skills, aggressive, initiative, self-confident; established excellent relationship with commercial and industry customers
• Well-established and excellent relationship with commercial industry customers.
• In-depth industry knowledge and previous exposure to hotel social catering sales model
• Polished presentation style, supplemented by advanced negotiation and closing skills
• Excellent Mandarin and English written and verbal communication skills
• Available to work extended hours including evenings, weekends and holidays

• Responsible for operation of the reception counter and maintain a good relationship with customers
• Assist guests in checking in / out process and support cashier duties

• Certificate or above in hospitality management or related disciplines
• Knowledge of Opera System is preferred
• Customer-oriented with good communication and interpersonal skills are added advantages
• At least 1 to 2 year solid customer service experience
• Experience in hotel front office will be an advantage
• Good command of both spoken and written English and Chinese. Putonghua would be an asset

• Responsible for greeting and front desk duties
• Handle all arrival and departure records, bookings and registration
• Provide frontline services at reception counter and maintain good relationships with guests
• Assist in handling incoming phone calls and queries from visitors and guests

• Diploma or above in hospitality management or related disciplines
• Knowledge of Opera System is preferred
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command in both spoken and written English and Chinese. Putonghua and other languages would be an asset

• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally
• Plan and assign workloads for Front Desk associates
• Supervise associates in their assigned job duties
• Assist department heads in maintaining smooth operations and handling ad hoc projects

• Diploma or above in hospitality management or related disciplines
• A minimum of 5 years relevant experience preferably in hotel industry
• Knowledge of Opera System is a must
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese

• Ensure the guestrooms and surrounding public areas are clean and well supplied 
• Ensure maximum attention and service are given to all our guests of the hotel
• Supervise and support Room Attendants on the assigned floors

• Good communication and interpersonal skills
• 5 years housekeeping operational experience with at least 1 year in supervisory role
• Good command of English and Cantonese. Putonghua is a plus

•  Responsible for handling customer’s daily reservations

• Diploma in Hospitality/Hotel Studies
• 1 year related working experience
• Familiar with Opera system and MS Office applications
• Front Desk training or travel industry experience is preferred
• Polite and customer-oriented
• Good command of both spoken and written English, Chinese and Mandarin

• Patrols hotel premises; conducts full enquiry on incidents occurred;
• Ensures all items found in the hotel premises are properly recorded and kept
• Checks all exists and back staircases
• Carries out guard duty at hotel entrances and passageway in the rear service area

• Minimum 1 year relevant experience, with hotel experience will be an advantage
• Mature, independent, proactive, service-oriented and attentive to detail
• With valid Security Personnel Permit 
• Qualified first aider is preferred
• Good command of Cantonese, basic English and Mandarin

• Responsible for guest room cleaning and maintenance
• Taking care of pantry stock level and cleanliness

• Hardworking and responsible and work independently
• Good command in both spoken and written English and Chinese. Putonghua and other language would be an asset

• Coordinate banquet events and bookings
• Be responsible for providing latest market intelligence and competitor activities
• Achieve monthly and annual assigned sales target
• Conduct sales call and sales blitz

• Advance Diploma or above in Hospitality, Event Management or related disciplines
• Minimum 5 years sales experience in Catering and Event industry with solid experience in handling different catering events
• Proactive and goal oriented
• Good sense of market trend and strong negotiation skills
• Good command of written, spoken English and Chinese and fluent in Mandarin speaking
• Candidates with less experience will be considered as Sales Manager

• Plans and conducts regular sales calls to Corporate Accounts and sales blitz in potential buildings within the assigned geographic area.
• Establishes and maintains files on major active accounts within market area.
• Builds and maintains strong relationship with established clientele and constantly explores new business opportunities.
• Implements all sales action plans related to the concerned market areas as outlined in the marketing plan.

• Higher Diploma in Business, Hospitality Management or related discipline
• Minimum 3 years of experience in hotels sales
• Excellent communications skills and leadership skills
• Mature, self-motivated with strong business senses
• Excellent command of English and Chinese

• Handle the telephone terminal system
• Process local and overseas calls to the hotel guests, hotel staff and take messages when necessary
• Follow up the guest enquiries as well to furnish the up-to-date hotel information
• Provide wake-up call service to the room guests

• Customer service experience or call centre background is preferred 
• Excellent quality-oriented customer service skills
• Good command of English, Cantonese and Mandarin

• Responsible for air-conditioning maintenance, fridge maintenance and other electrical work
• Responsible the repairing and maintaining of the furniture, electronic devices and bathroom equipments

• Minimum of 2 years relevant experience of which with hotel experience will be advantageous
• Holder of Electrical License A 
• Good command of Cantonese, basic English and Mandarin

• Prepare and set up the assigned station of the restaurant, as well as maintain the cleanliness of the restaurant and all work areas
• Proactively serve the guests
• Keep a good relationship with the guests

• Relevant training and work experience is preferred
• Good command in English, Cantonese and Putonghua

• Assist Executive Housekeeper in controlling and directing of the Housekeeping Department, supervising and organizing operations to the highest required standard in the cleanliness in guestrooms, public Areas and employee areas
• Co-ordinate and oversee all daily housekeeping functions
• Maintain proper training for all new and existing staff
• Handle ad-hoc assignments

• Diploma / Certificate holder or equivalent preferably in Hospitality Management
• Minimum 5 years of relevant working experience
• Good customer-oriented, communication and interpersonal skills
• Good command of both written and spoken English

• To handle month end book closing and reports
• To handle income bank in and maintain accounting receipt journal
• To be responsible in Accounts receipt and record

• Post-secondary education / Accounting or relevant professional qualification
• Minimum 3 years relevant experience preferably in hospitality industry
• Good computer knowledge in Excel and Word, preferably with SUN accounting and Opera system knowledge
• Good command of both spoken and written English and Mandarin
• Candidate with more experience will be considered as Accounting Supervisor

• Supervise daily operations of Guest Services to ensure the service is prompt, enthusiastic and adhere to the hotel standards
• Liaise and communicate with internal and external parties for maintaining smooth operations and ensure high standard delivered.
• Handle guest complaints and enquiries in a timely manner.
• Provide on the job staff training to ensure effective and efficiency
• Other duties deemed necessary by the management

• Diploma or above in hospitality management or related disciplines
• Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
• Excellent skills in guest relations and crisis management
• Excellent communication, interpersonal and supervisory skills
• Good command in both spoken and written English and Chinese. Putonghua and other language would be an asset

• Provide quality services to members and ensure smooth operation of clubhouse and customer satisfaction.

• Certificate in Hospitality Studies or Sport & Recreation are preferred
• Minimum 2 years clubhouse or customer service experience
• Experience in organising Clubhouse Activities
• Presentable and service oriented
• Willing to work shift hours
• Able to communicate in English and Mandarin

• Responsible to supervise Clubhouse Public Area Cleanliness and handle daily routine cleaning tasks
• Ordering of cleaning supplies & prepare team roster

• 5 years experience in Public Area Cleaning 
• Supervisory experience in preferred

• Drive the hotel shuttle bus to/ from appointed destinations
• Drive hotel car for VIPs for business functions
• Take care of Concierge counter and support operations

• Minimum 3 years driving experience with clear driving record
• Possess driving license no. 1, 2 and 10
• Customer oriented and interpersonal skills

Responsibilities

• Representing the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence
• Acting as coordinator and providing instructions to staff members at different departmental levels to ensure prompt and adequate service
• Handling emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
• Assisting the Director of Rooms in the management of the front office operations and ensuring the smooth running of reception and the guest service counter

 

Requirements

• A degree or diploma in Hotel / Hospitality Management or a related discipline
• A minimum of 3 years of guest service experience at the front desk at a supervisory level
• Able to work under pressure and take up ad hoc projects when necessary
• Excellent quality-oriented customer service skills
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Willing to work at day and overnight shift
• Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin
• Knowledge of the Opera would be an advantage

• Cleans guest rooms
• Provides services to guests
• Replenishes supplies in guest rooms
• Maintains records on all items such as extra linen, hair dryers as required by in-house guests

• A certificate or above in Housekeeping Services, preferably in Hotel Industry
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Hardworking and responsible and work independently
• Good command in both spoken and written English and Chinese. Putonghua and other language would be an asset
• Willing to work on shift hours

• Responsible for guest room cleaning and maintenance
• Taking care of pantry stock level and cleanliness

• At least one year cleaning job experience
• Hard working and pleasant personality

Sino Hotels is looking for Operations Management Trainees candidates who are passionate about the hospitality industry and are committed to becoming high-caliber managers.  As a trainee, you will undergo a 12-month intensive and structured talent development program, with the goal of developing a comprehensive understanding of hotel operations and eventually assuming a supervisory position.
 
During the 12-month training program, you will rotate through three different operations departments and receive cross-training at three sister properties. You will also lead projects to improve hotel operations efficiency and effectiveness or work on projects related to environmental sustainability. Comprehensive training will be provided based on your roles and responsibilities during rotation, and you will have a professional mentor and a senior professional as your career mentor to guide you, provide feedback, and offer strategies to overcome challenges.
 
Upon successful completion of the program, you will have the opportunity to assume a supervisory position and embark on an exciting career path. For those interested in advanced career development, an additional 6-month top-up program will be available, during which you will receive specialized training and mentorship from experienced managers in your field. You will also gain hands-on experience in your chosen area of expertise by working on real projects and rotating through key administrative departments to gain a broader understanding of general management.

Upon successful completion of the 18-month program, you will have an opportunity to experience a job exchange program in our overseas property. 

• Graduate student or final year student from bachelor’s degree in Hospitality or related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new environments.
• Fluent in English and Cantonese/Mandarin.

With the goal to groom potential candidates to become a professional in the Hospitality industry. We are seeking highly motivated individuals to join our team as Internship Trainees. The internship will last between 2-12 months, depending on the school requirement or individual’s preference.

As an Internship Trainee, you will have the opportunity to gain hands-on experience in various departments.  For internship period for 6 months and above, trainee will be rotated in 2 or more department to gain a boarder understanding about different department’s operations.

• To work in a designated department and assist in the daily operation.
• Contribute in cross department’s process improvement projects.
• Participate in Corporate Social Responsibility related events.

• Currently enrolled in Hospitality Management or related education program.
• Creative thinking, attentive to details, responsive to change, proactive & think out of the box.
• Initiative, energetic and willing to perform shift duties.
• Strong market sense and good computer skills.
• Good command of spoken and written English and Chinese.
• Good in communication, interpersonal, analytical and presentation skills.
• Passionate in people and hospitality industry.
• Attractive remuneration package are included.

With the goal to groom potential candidates to become a professional in the Hospitality industry. We are seeking highly motivated individuals to join our team as Internship Trainees. The internship will last between 2-12 months, depending on the school requirement or individual’s preference.

As an Internship Trainee, you will have the opportunity to gain hands-on experience in various departments.  For internship period for 6 months and above, trainee will be rotated in 2 or more department to gain a boarder understanding about different department’s operations.

• To work in a designated department and assist in the daily operation.
• Contribute in cross department’s process improvement projects.
• Participate in Corporate Social Responsibility related events.

• Currently enrolled in Hospitality Management or related education program.
• Creative thinking, attentive to details, responsive to change, proactive & think out of the box.
• Initiative, energetic and willing to perform shift duties.
• Strong market sense and good computer skills.
• Good command of spoken and written English and Chinese.
• Good in communication, interpersonal, analytical and presentation skills.
• Passionate in people and hospitality industry.