Job Opportunities
Current Openings
Explore the career opportunities now available with Sino Hotels.
If a suitable position isn’t currently available, we still would like to hear from you. Please make yourself known and send us your current resume to recruitment@sino-hotels.com.
Duty Manager 當值經理
Royal Pacific Hotel
Front Office
28-02-2023
RESPONSIBILITIES
- Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;
- Act as coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;
- Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;
- Assist the Front Office Manager in the management of the front office operations and ensuring the smooth running of reception and the guest service counter
REQUIREMENTS
- Diploma or above in Hotel / Hospitality Management or a related discipline
- Minimum of 5 years of guest service experience at the front desk at a supervisory level
- Able to work under pressure and take up ad hoc projects when necessary
- Excellent quality-oriented customer service skills
- Mature and independent with good leadership, customer-oriented and inter-personal skills
- Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin
- Knowledge of the Opera is a must
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Room Attendant 房務員
City Garden Hotel
Housekeeping
28-02-2023
RESPONSIBILITIES
- Responsible for guest room cleaning and maintenance
- Taking care of pantry stock level and cleanliness
REQUIREMENTS
- At least one year cleaning job experience
- Hard working and pleasant personality
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Floor Supervisor 樓層督導
City Garden Hotel
Housekeeping
28-02-2023
RESPONSIBILITIES
- To monitor and ensure room servicing and cleanliness standard are maintained at all times
- To supervise team of room attendants daily duties to ensure smooth operations
REQUIREMENTS
- Strong leadership and organized
- Excellent communications and interpersonal skills
- Form 5 standard with certificate in Housekeeping studies
- 5 years Housekeeping operational experience with at least two years in supervisory role
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Technician 水冷電技工
City Garden Hotel
Engineering
28-02-2023
RESPONSIBILITIES
- Responsible for air-conditioning maintenance, fridge maintenance and other electrical work
- Responsible the repairing and maintaining of the furniture, electronic devices and bathroom equipments
- Handle hotel premise maintenance work
REQUIREMENTS
- Form 3 or above
- Minimum of 2 years relevant experience
- Holder of Electrical License A and Green card
- Experienced in the maintaining and repairing of air conditioner, furniture, electronic devices
- Able to work independently
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Clubhouse Shift Leader 會所領班
Bright Tower
Food and Beverage
28-02-2023
RESPONSIBILITIES
- Responsible for Set & a la carte menu in Clubhouse kitchen
- Production of food as according to hygiene standard
- Creation of new menu items
REQUIREMENTS
- Form 3 standard with certificate in culinary studies preferred
- At least 4 years experience in western food kitchen
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Senior Sales Manager - T&T 資深營業經理
Royal Pacific Hotel
Sales & Marketing
28-02-2023
RESPONSIBILITIES
- Hands on experience in OTA
- 5-8 years of relevant experience
REQUIREMENTS
- Higher Diploma or above in Hospitality / Tourism Management or related discipline
- 5 years or above experience in hotel sales & marketing
- Proficiency in both spoken and written English and Chinese (including Cantonese & Mandarin)
- Good knowledge in MS Office and MS Windows
- Excellent communication and interpersonal skills
- With stong, sales network will be a definite adventage
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Accounts Supervisor - Costing and Receiving 會計督導 - 成本控制及收貨
Royal Pacific Hotel
Group Accounts
28-02-2023
RESPONSIBILITIES
- Responsible for the supervision and day-to-day operation of the Receiving, Store and Cost Control function.
- Provides vital operational support of receiving goods in accordance with the Purchasing specifications as well as proper maintenance of the Stores, and issues and maintains inventory items within the property
- Implementation of the F&B Cost Control System in accordance with the policies and procedures of the property.
REQUIREMENTS
- A high diploma holder or above in accounting
- A minimum 5-year supervisory level experience in Costing and Store Control
- Good Command of English and Chinese
- Proficient in PC application and Chinese Processing
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Assistant Executive Housekeeper 助理行政管家
Royal Pacific Hotel
Housekeeping
28-02-2023
RESPONSIBILITIES
- Assist Executive Housekeeper in overall supervision of Housekeeping department, including Guest Floor, Public Area, Uniform & Linen
- Plan and organize Housekeeping operations to maximizes department performance with high productivity
- Supervise and control the ordering and usage of guest supplies and cleaning chemical
- Ensure compliance with safety and sanitation standard
REQUIREMENTS
- Degree or diploma in Hospitality Management or relevant studies
- Minimum 10 years of working experience in Housekeeping at a supervisory level
- Excellent communicate, leadership & hospitality skills
- Good command of written, spoken English and Chinese and fluent in Mandarin speaking
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Assistant Guest Services Manager 助理客戶服務經理
Royal Pacific Hotel
Front Office
28-02-2023
RESPONSIBILITIES
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally
- Answer hotel guests' enquiries, and facilitate the check in and check out process
- Supervise associates in their assigned job duties
- Assist department heads for maintain smooth operations and handle ad hoc projects
REQUIREMENTS
- Diploma or above in hospitality management or related disciplines
- A minimum of 5 year relevant experience in hotel industry
- Knowledge of Opera System is must
- Pleasant personality, customer-oriented with good communication and interpersonal skills
- Good command in both spoken and written English and Chinese
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Assistant Learning & Development Manager 助理學習及發展經理
Sino Hotels
Group Human Resources
28-02-2023
RESPONSIBILITIES
- Develop and implement talent development programs
- Formulate and develop learning and development plan based on the priorities and needs of the company
- Define curriculum, identify and launch development programs, training courses and materials.
- Facilitate training workshops and training activities
- Evaluate the effectiveness of the training courses and development programs and make recommendations for continuous enhancement
- Assist to drive team performance by continual review and improvements on work practices, processes and support systems
REQUIREMENTS
- University degree in Human Resources, Business Administration, or other related disciplines
- At least 3 years of relevant experience in Hospitality or service related industry would be an advantage
- Strong planning and organizing skills, work independently with ability to make sound judgment
- Self-starter, good team player with excellent interpersonal and communication skills
- Passionate about people development, customer focused and result-oriented
- Excellent command of both spoken and written English and Chinese
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Clubhouse Officer 會所主任
Bright Tower
Executive Office
28-02-2023
REQUIREMENTS
- Certificate in Hospitality Studies or Sport & Recreation are preferred
- Minimum 2 years clubhouse or customer service experience
- Experience in organising Clubhouse Activities
- Presentable and service oriented
- Willing to work shift hours
- Able to communicate in English and Mandarin
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Clubhouse Public Area Cleaner會所公眾地方清潔員
Bright Tower
Housekeeping
28-02-2023
RESPONSIBILITIES
- Responsible for Cluhouse overall cleaning tasks including indoor facilities & outdoor surrounding area.
REQUIREMENTS
- One year cleaning experience
- Willing to work shift duties
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Concierge Assistant 禮賓助理
Royal Pacific Hotel
Front Office
28-02-2023
RESPONSIBILITIES
- Greet guests and escort them to rooms
- Assist guest with luggage delivery
REQUIREMENTS
- Customer-oriented with good communication and interpersonal skills
- Good command of English and Cantonese and Mandarin
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Executive Sous Chef 助理行政總廚
Royal Pacific Hotel
Food and Beverage
28-02-2023
RESPONSIBILITIES
- Design menu, recipes and developing dishes ensuring variety and quality
- Control and direct the food preparation process maintaining high food quality and hygiene
- Supervise and work closely with other chefs of all levels
- Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines
REQUIREMENTS
- At least 8 years culinary experience, preferably with 5 years in a supervisory or above position.
- Experience in hotel industry is preferred
- Good knowledge of culinary trends and ability to create new concepts and menus
- Holder of FEHD hygiene manager or supervisor certificate an advantage
- Sound management skills and team player
- Able to work under pressure
- Good command in English, Cantonese
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Housekeeping Supervisor 房務督導
Royal Pacific Hotel
Housekeeping
28-02-2023
RESPONSIBILITIES
- Ensure the guestrooms and surrounding public areas are clean and well supplied
- Ensure maximum attention and service are given to all our guests of the hotel
- Supervise and support Room Attendants on the assigned floors
REQUIREMENTS
- Good communication and interpersonal skills
- At least 5 years of housekeeping operational experience with at least 1 year in a supervisory role
- Good command of speaking English, Cantonese and Mandarin
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IT Manager / Assistant IT Manager 資訊科技經理 / 助理資訊科技經理
Sino Hotels
Information Technology
28-02-2023
RESPONSIBILITIES
- IT Manager has specialized responsibilities on technical support including, but not limited to, Information Technology network infrastructure, hotel systems / office applications, cybersecurity, and guest technology service-related environment throughout the hotel/resort/yacht club.
- Provides technical advice and expertise on various IT aspects including System, Service, Network, and Cybersecurity which are in use at the hotels. Coordinates standardized system deployments and technical refreshes based on the corporate guidelines provided by Group IT.
- Coordinates closely with user departments to ensure the maximized utilization and allocation of resources to achieve the Group IT goals and objectives.
- Manages specific IT projects as a team leader and handles decision making on a consistent manner.
REQUIREMENTS
- Bachelor’s Degree in Computer Science or Information Systems or another related field, along with in-depth knowledge of hospitality-related applications and systems (PMS, POS, PABX, IPTV, HSIA) etc.
- Possesses a minimum of five (5) years’ experience in Hospitality, Hotel Operation, and IT Support roles, along with a minimum of three (3) years in supervisory/managerial position.
- Industry Certification holder or proven expertise in Microsoft Operating Systems.
- ITIL V4 Certificate holder or equivalent.
- Possesses a good technical understanding of Windows Server, Active Directory, Microsoft O365 and Windows network environment is essential.
- Willing to work in non-office hours including evenings, weekends and holidays as needed.
- Candidate with less experience will be considered as Assistant IT Manager
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Sales Manager - Catering 宴會營業經理
Royal Pacific Hotel
Sales & Marketing
28-02-2023
RESPONSIBILITIES
- Coordinate banquet events and bookings
- Be responsible for providing latest market intelligence and competitor activities
- Achieve monthly and annual assigned sales target
- Conduct sales call and sales blitz
REQUIREMENTS
- Advance Diploma or above in Hospitality, Event Management or related disciplines
- Minimum 5 years sales experience in Catering and Event industry with solid experience in handling different catering events
- Proactive and goal oriented
- Good sense of market trend and strong negotiation skills
- Good command of written, spoken English and Chinese and fluent in Mandarin speaking
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Senior Accountant/Accountant 資深會計主任/會計主任
Sino Hotels
Group Accounts
28-02-2023
RESPONSIBILITIES
- Checking and verifying the monthly Financial Statements and Financial Reporting schedules
- Verifies all Journal Entries and makes notion entries for postings to General Ledger
- Verifies all DC Journals submitted by Income, AR and Chief/General Cashier are promptly and timely prepared accordingly to time schedule givens
- To assist in preparation of monthly Financial Statement and ensures the accuracy of the Statement produced
- Prepare the daily Bank Balance report to head office and maintain an appropriate bank balance
- Supervisor of accounts payable daily operation with corporate guidelines with high degree of integrity and accuracy
- Prepare account analysis and schedule as required
REQUIREMENTS
- Degree or above in Accounting, Finance or related disciplines
- Minimum 5 years of relevant experience and 2 years in similar capacity preferably gained in hospitality industry
- Skills and experience in hotel various operation departments is a plus
- Excellent command of both spoken and written English and Chinese are essential while Mandarin is a plus
- Sound leadership, communication and interpersonal skills
- Computer literacy, Sophisticated, meticulous, initiative and able to work under pressure
- Candidate who has more experiences would be considered as Senior Accountant
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Senior Learning and Development Manager 資深學習及發展經理
Sino Hotels
Group Human Resources
28-02-2023
RESPONSIBILITIES
- Oversee and direct all aspects of learning and development functions
- Develop training strategy and partner with Hotel-in-charge to identify the training and development needs
- Design, develop and implement talent development programs such as e-learning courses, career plans and workshops
- Define curriculum, identify and launch development programs, training courses and materials.
- Launch series of Customer Service Training at all employee levels within Sino Hotels and associate companies
- Facilitate training workshops and training activities
- Partner with Quality Management personnel to rectify and uplift employee service standard
- Evaluate the effectiveness of the training courses and development programs and make recommendations for continuous enhancement
- Recommend effective uses to leadership by continual reviews and improvements on work practices, processes, support systems and new technologies for training applications
- Manage employee performance through coaching, counseling, training, and discipline when necessary
- Maintain budgets and relationships with vendors and consultants
- Create organizational culture through communication strategies that align with company values
REQUIREMENTS
- University degree in Human Resources, Business Administration, or other related disciplines
- At least 8-10 years of relevant experience with proven track record of designing and delivering effective training courses and development programs
- Experience in Hospitality or service-related industry would be an advantage
- Strong planning and organizing skills, work independently with ability to make sound judgment
- Self-starter, good team player with excellent interpersonal and communication skills
- Passionate about people development, customer focused and result-oriented
- Excellent command of both spoken and written English and Chinese
- Candidate with less experience will also be considered
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Service Centre Officer 電話房服務員
Royal Pacific Hotel
Front Office
28-02-2023
RESPONSIBILITIES
- Handle the telephone terminal system
- Process local and overseas calls to the hotel guests, hotel staff and take messages when necessary
- Follow up the guest enquiries as well to furnish the up-to-date hotel information
- Provide wake-up call service to the room guest
REQUIREMENTS
- Customer service experience or call centre background is preferred
- Excellent quality-oriented customer service skills
- Good command of English, Cantonese and Mandarin
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Talent Acquisition Manager 人才招聘經理
Sino Hotels
Group Human Resources
28-02-2023
RESPONSIBILITIES
- Report to Group Director of HR, act as an internal recruiter to provide HR consultative service in recruitment
- Set up the Talent & Acquisition team for the hotel group, formulate and implement recruitment strategy and plans, manage, and implement end-to-end recruitment processes
- Create, implement, and monitor compliance to standard operating procedures
- Develop and utilize different channels and platforms for employer branding and talent sourcing
- Manage projects related to recruitment process streamlining and assessment tools
- Act as trustable partner with HR-in-charge of operation units within the group, identify and prioritize current and future talent needs
- Maintain and analyse various statistics on recruitment for benchmarking and evaluation
REQUIREMENTS
- Degree holder in HR management or related disciplines
- Minimum 8 years' relevant experience in human resources management, of which 5 years in a similar capacity, gained from sizeable organizations
- Track record on organizing successful mass recruitment activities and campus recruitment
- Solid experience in handling social media recruitment channels
- Experienced in set up Recruitment system / Application Tracking system is preferred
- Work experience in Hospitality industry would be an advantage
- Innovative, self-motivated, with ability to influence across all levels of the organization
- An effective communicator, proficiency in both written and spoken English and Chinese
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Club Manager 會所經理 / Club Operations Manager 會所營運經理
Gold Coast Yacht & Country Club
Executive Office
31-03-2023
RESPONSIBILITIES
- Develop and monitor the performance of financial and operational plans which support the overall objectives of the property and operating division; develop the annual budget and business plan and make recommendations for capital improvements to enhance the assets of the property and ensure brand loyalty.
- Oversee the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.
- Oversee the development and execution of marketing plans and yield management efforts to maximise revenue generation, RevPAR and occupancy levels. Maximise room revenues and profits by anticipating and planning for market shifts. Ensure the development of strategic marketing opportunities and tactical sales plans.
- Maximise food and beverage revenues by ensuring optimal use of banquet/ outlet space and most cost-effective management of the property’s food and beverage outlets.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the local community. Ensure the handling of community/ media related inquiries in the most effective manner, while referring sensitive matters to the Group and corporate media/ communications offices.
- Foster the development of a positive work environment for all employees. Mentor all levels of employees through formal and informal meetings, discussions and performance feedback.
- Ensure departmental Succession Plans are in place for the property. Work effectively with staff to address cultural and/ or work environment issues so as to affect positive employee and guest experiences.
- Champion the Brand at all times and provide brand perspective site tours to perspective guests, developers and owners.
- Measure the effectiveness of broad-based marketing plans and yield management efforts to maximise the number of market segments reached, and to diversify the sources of revenues.
- Participate in feasibility studies for new projects that are being handled by the Group General Manager.
REQUIREMENTS
- University graduate in hospitality/ recreation club/ marketing/ event planning with at least 10 years of relevant experience
- Proven record of sports/ association or club product design and implementation or event/ activity marketing promotion
- Preference for those with solid background on events marketing/ activity-related operations/ public relations account servicing
- Strong leadership, presentation, communication and interpersonal skills
- Good command of oral and written English and Chinese. Fluency in Putonghua an advantage
- Candidates with less experience will be considered for the position of Club Operations Manager
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Executive Secretary 行攻秘書
Sino Hotels
Executive Office
31-03-2023
RESPONSIBILITIES
- Provides full secretarial, administrative and organizational support to the General Manager and ensuring effective communication and confidentiality are maintained at all times.
- Organise and schedule business meetings and conferences
- Prepare agenda, minutes, speech and presentation
- Compile business summary reports
- Coordinate key or ad-hoc projects
- Demonstrates a high standard in all forms of communication, written and verbal, at all levels to both internal and external contacts
REQUIREMENTS
- Degree holder in Business or Administrative studies with formal secretarial training preferred
- Minimum 5 years of relevant experience in similar capacity
- Top of the line organizational skills
- Excellent interpersonal skills
- Meticulous, initiative, able to work independently and under pressure
- Brilliant written and verbal communication skills in both English and Chinese. Putonghua is a plus
- Proficient in Microsoft Office, and business communication software
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