Current Opening

• Liaise closely with operating department to monitor and control operating cost included F&B, Engineering and Room Department
• Work closely with Chefs on food menu costing with recipes
• Closely liaise with Procurement team on approving purchase requests and review tendering documents
• Conduct monthly stock take of room and F&B inventory and quarterly physical count of F&B Operating equipment
• Receive Rooms & F&B deposits from Sales, Events Management and F&B outlets daily
• Review invoice payment approval and accuracy in A/P chart of account expense coding in P/L
• Assist in month end closing, weekly forecasting, and annual budgeting
• Monitor in income audit work and timely report of irregularities and monitor account receivable and assist credit manager to collect payment form corporate, OTA travel agents
• Provide business analysis on project and new business incentives
• Support other ad-hoc business assignments as required

• 3-5 years of financial management experience in hospitality industry is highly preferred
• Diploma/ Degree / Certificate in Accountancy, Finance or IT are also welcomed to apply
• Good supervisory and interpersonal skill are crucial to the succeed in this role
• Independent, self-driven and detail-oriented
• Good command of spoken and written English
• Proficiency in MS office with knowledge of SAP and Sun accounting software
• Experience in using Opera Cloud PMS, Infrasys POS, and CheckSCM procurement & costing system

RESPONSIBILITIES

• At all times strive to represent The Fullerton Ocean Park Hotel Hong Kong and Hong Kong Gold Coast Hotel in a professional, courteous, efficient manner.
• Responsible for achieving rooms’ revenues as well as the targets set by the Cluster DOS within the year (generation of leads, prospecting, converting, team goals establishment, employee satisfaction survey results, etc.)
• Assist in identifying market needs and trends in Corporate and MICE, defining the target markets, review direct competition and ensure complete awareness by all sales team of competitor’s activities, strategies and promotion.
• Responsible for executing a sales action plan to service all corporate accounts locally and overseas.
• Conduct site visits, FAM trips, sales trips and trade shows as required based on business requirements and pro-active targets. To maintain a high level of exposure for the hotel in all markets.
• Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.

REQUIREMENTS

• Bachelor’s degree or above
• Minimum 5 years of experience in international hotel experience in Sales & Marketing department
• Strong interpersonal and communication skills, aggressive, initiative, self-confident; established excellent relationship with commercial and industry customers.
• Ability to build positive relationship with clients and prospective clients
• Polished presentation style, supplemented by advanced negotiation and closing skills
• Excellent Mandarin and English written and verbal communication skills
• Available to work extended hours including evenings, weekends and holidays.

• Liaise with central reservations to communicate new rate plans and promotions
• Maintainthe in-house reservations systems
• Manage your team effectively

• Diploma or above in Hospitality/Hotel Studies
• Minimum 5 years relevant experience
• Familiar with Opera system and MS Office applications
• Good command of both spoken and written English, Cantonese and Putonghua

• Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;
• Act as a coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;
• Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;
• Assist the Front Office Manager in management of front office operations and ensuring smooth running of reception and guest service counter

• Diploma or above in Hotel / Hospitality Management or a related discipline
• Minimum of 5 years of guest service experience at the front desk at a supervisory level
• Able to work under pressure and take up ad hoc projects when necessary
• Excellent quality-oriented customer service skills
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin
• Knowledge of the Opera is a must

• Responsible for assigning daily work schedules
• Spot-checks occupied and vacant guest rooms after cleaning
• Ensures all public and back of the house areas are regularly sprayed by outside pest control contractor
• Inspects all room blocked for VIP arrivals
• Maintains records and storage of all lost and found items

• Diploma or above in hospitality management or related disciplines
• A minimum of 2-3 years relevant experience preferably in hotel industry
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of English, Cantonese and Putonghua would be an asset

• Responsible for greeting and front desk duties
• Handle all arrival and departure records, bookings and registration
• Provide frontline services at reception counter and maintain good relationships with guests
• Assist in handling incoming phone calls and queries from visitors and guests

• Diploma or above in hospitality management or related disciplines
• Knowledge of Opera System is preferred
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command in both spoken and written English and Chinese. Putonghua and other languages would be an asset

• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally
• Plan and assign workloads for Front Desk associates
• Supervise associates in their assigned job duties
• Assist department heads in maintaining smooth operations and handling ad hoc projects

• Diploma or above in hospitality management or related disciplines
• At least 5 years relevant experience, preferably in hotel industry
• Knowledge of Opera System is a must
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese

Sino Hotels is looking for Operations Management Trainees candidates who are passionate about the hospitality industry and are committed to becoming high-caliber managers.  As a trainee, you will undergo a 12-month intensive and structured talent development program, with the goal of developing a comprehensive understanding of hotel operations and eventually assuming a supervisory position.
 
During the 12-month training program, you will rotate through three different operations departments and receive cross-training at three sister properties. You will also lead projects to improve hotel operations efficiency and effectiveness or work on projects related to environmental sustainability. Comprehensive training will be provided based on your roles and responsibilities during rotation, and you will have a professional mentor and a senior professional as your career mentor to guide you, provide feedback, and offer strategies to overcome challenges.
 
Upon successful completion of the program, you will have the opportunity to assume a supervisory position and embark on an exciting career path. For those interested in advanced career development, an additional 6-month top-up program will be available, during which you will receive specialized training and mentorship from experienced managers in your field. You will also gain hands-on experience in your chosen area of expertise by working on real projects and rotating through key administrative departments to gain a broader understanding of general management.

Upon successful completion of the 18-month program, you will have an opportunity to experience a job exchange program in our overseas property. 

• Graduate student or final year student from bachelor’s degree in Hospitality or related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new environments.
• Fluent in English and Cantonese/Mandarin.

• Responsible for handling customer’s daily reservations
• Processes all reservation inquiries, bookings and customer services requests

• Diploma in Hospitality/Hotel Studies
• Familiar with Opera system and MS Office applications
• Front Desk training or travel industry experience is preferred
• Polite and customer-oriented
• Good command of both spoken and written English, Chinese and Mandarin

 

• Responsible for handling customer’s daily reservations
• Processes all reservation inquiries, bookings and customer services requests

• Diploma in Hospitality/Hotel Studies
• 5 year related working experience and 2 year in similiar position
• Familiar with Opera system and MS Office applications
• Front Desk training or travel industry experience is preferred
• Polite and customer-oriented
• Good command of both spoken and written English, Chinese and Mandarin
• Less experience will be considered as Assistant Reservations Supervisor

• Responsible for guest room cleaning and maintenance
• Taking care of pantry stock level and cleanliness

• 0 - 3 years related working experience
• Hardworking and responsible and work independently

• Assist Head of Sales & Marketing department on administration support
• Coordinate information between different departments
• Support all managers of the department

 

• Minimum 5 year of relevant experience in sizable hotel
• Good proficiency in written and spoken English, Cantonese & Mandarin
• Excellent command on English, Chinese and Mandarin

• Handle the telephone terminal system
• Process local and overseas calls to the hotel guests, hotel staff and take messages when necessary
• Follow up the guest enquiries as well to furnish the up-to-date hotel information
• Provide wake-up call service to the room guests

• Customer service experience or call centre background is preferred 
• Excellent quality-oriented customer service skills
• Good command of English, Cantonese and Mandarin

• Responsible for air-conditioning maintenance, fridge maintenance and other electrical work
• Responsible the repairing and maintaining of the furniture, electronic devices and bathroom equipments
• Handle hotel premise maintenance work

• 3-5 years relevant experience 
• Holder of Electrical License A  and Green card 
• Experienced in the maintaining and repairing of air conditioner, furniture, electronic devices
• Able to work independently

With the goal to groom potential candidates to become a professional in the Hospitality industry. We are seeking highly motivated individuals to join our team as Internship Trainees. The internship will last between 2-12 months, depending on the school requirement or individual’s preference.

As an Internship Trainee, you will have the opportunity to gain hands-on experience in various departments.  For internship period for 6 months and above, trainee will be rotated in 2 or more department to gain a boarder understanding about different department’s operations.

• To work in a designated department and assist in the daily operation.
• Contribute in cross department’s process improvement projects.
• Participate in Corporate Social Responsibility related events.

• Currently enrolled in Hospitality Management or related education program.
• Creative thinking, attentive to details, responsive to change, proactive & think out of the box.
• Initiative, energetic and willing to perform shift duties.
• Strong market sense and good computer skills.
• Good command of spoken and written English and Chinese.
• Good in communication, interpersonal, analytical and presentation skills.
• Passionate in people and hospitality industry.