The Sino Group of Hotels (referred to herein as "Sino ", "we", "us", or "our") recognizes that privacy is an important issue. This Internet Privacy Policy informs you about the type of personal information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us. We are dedicated to respecting your privacy safeguarding your personally identifiable information.
You must at all times ensure the accuracy and correction of your personal information. You will notify us immediately of any changes to them so that we can update our records. We may take any action with respect to your personal information that we deem necessary or appropriate if we believe that it may cause us, or any third party, to suffer any loss, liability or damage.
On our websites we collect information that you voluntarily provide in order for us and the Sino Group of Hotels, other Sino Group affiliate companies, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors and/or other third parties ("Partner Companies") to provide services and products, process reservations and other transactions you request, and to provide you with customer service. We may also use the personal information we collect for other business purposes such as to better understand your needs, enhance our relationship with you, make appropriate promotional offers to you, or enable our Partner Companies to make promotional offers to you if we feel these might be of interest to you.
You agree that where, in connection with any of our websites, you submit personal information relating to third parties, you will have their express consent to do so and that you will be responsible for any claim they may have that their information has been misappropriated from them or provided to us without their consent.
Additional information about the terms of use of our websites is available in our Site Usage Agreement. Please click here for further information.
This Internet Privacy Policy applies only to the personal information that is collected on those websites where we post this policy (i.e. not information collected elsewhere,) including the City Garden Hotel, the Hong Kong Gold Coast Hotel, the Island Pacific Hotel, The Royal Pacific Hotel & Towers, the Gold Coast Yacht & Country Club and The Fullerton Hotel Singapore websites.
Whilst we will take all reasonable steps and security measures to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing on-line over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the Site Usage Agreement.
Categories of Information We Collect
Making Reservations:
When you make a reservation or purchase hotel accommodation]we will request your name and address along with other information which personally identifies you to assist with your reservation and stay such as credit card information including its number and related details, date of arrival/departure, membership number (if any), and room preferences.
We also collect personal information in relation to the following services:
Requests for Information
When you request additional information related to our hotels or our services we will request your name, contact information such as street address, phone number, and email address or other information which may help us to better answer your questions .
Sweepstakes and Contests
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstake has its own terms and conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain terms and conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstake, certain personally identifiable information such as name, credit card details and email address may be required.
Planning Meetings, Weddings and Events
If you are interested in obtaining more information about meeting, wedding and event planning, we may request your name and contact information such as street address, phone number, and email address or other information which may help us to better answer your questions .
Contacting Us by Email with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you. Please click here to view the Site Usage Agreement for more details on the use of materials you submit to us.
Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include.
Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.
Employment
If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide other relevant information for such purpose, e.g. to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of any future openings.
User account
When making a reservation, we may offer you the option to register for an account with us. We will ask you to select a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit card information, room preferences, and select the email newsletters to which you would like to subscribe.
Collection of Information Through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customize website content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, (iii) store your password so you do not have to re-enter it each time you use the sites and (iv) improve and update the websites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information using cookies.
What are Cookies?
"cookies" are small pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalize home pages, identify which parts of a site have been visited and/or keep track of previous website use, selections or purchases.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is separate from your choice to accept/deny email messages.
Sharing Personal Information Collected on our Websites
We may share the personal information you provide among Partner Companies who offer goods or services or information we think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor.
Any information provided by you in connection with any transaction regarding your credit card numbers, expiry date and billing or delivery address will be used by us, or by others on our behalf, to process the transaction. These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions with you.
We also may share your information with the banks that issue our co-branded credit cards.
We rely on third party service providers to help us deliver products and services, and programs, offering products and services, providing services in connection with our websites including communicating news and delivering promotional materials via email and direct mail, processing credit card transactions, and administering sweepstakes and surveys.
We may aggregate statistics, responses to any surveys and questionnaires, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any personal information. To enable us to monitor and improve our websites, we gather and record on our servers certain aggregated information about you when you use it, including without limitation, details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our websites you visit. Such information is primarily used to provide you with an enhanced on-line experience.
Legal Requirements
Except as detailed in this Internet Privacy Policy Sino Group Hotels will not disclose personally identifiable information to third parties without your permission.
You hereby consent to our use of your personal information other than for the above purposes, and its disclosure to third parties, when we believe in good faith that such disclosure is required by law, regulations, order or notices issued by a competent authority, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including these websites).
Third Party Websites
If you enter or choose to leave our websites via links to other non-Sino Group and/or non-Sino Group of Hotels sites (including those of our advertisers, content providers, vendors, independent hotels, affiliates and partners), your visits to those sites are not covered by this Internet Privacy Policy.
We do not control and shall not be responsible for the collection of personal information by third party websites, or websites not controlled or authorized by us and these websites may have their own privacy practices. We accept no responsibility or liability for third party websites' practices and policies. You should contact the relevant website administrator or web master directly to ask questions about their privacy practices and policies.
Internet Privacy Policy Changes
In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be dated and be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.
If you have any request access to and correction of your data, or wish to opt out of receiving communications from us or any Partner Company, please send an email to : guestassistance@sino-hotels.com.
Effective Date
This Internet Privacy Policy is effective as of 17th July 2006.
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